Shipping and Delivery
Where do the items ship from?
All our items ship from Chicago, IL.
When will my order ship?
We strive to get your merchandise to you as quickly as possible. Orders are shipped in 1-2 business day (excluding weekends and holidays) after they are placed.
How much is domestic shipping?
PrendaBella offers free 3-4 business day delivery to all orders in the contiguous US.
We offer shipping to Alaska, Hawaii and US territories via USPS delivered in 3 business days at a flat rate of $10. Please note that the rate in these locations for larger boxes such as for handbags is higher and is calculated at checkout.
Do you offer international shipping?
We are not offering international shipping at this time.
Do you offer pick up or delivery?
We now offer curbside pickup and delivery within an 8 mile radius from our downtown Chicago location. Please contact us for information or to arrange a pick up at 1-773-225-9442.
I have not received my order yet. Who do I contact?
If you have any questions regarding your order and shipping status, please contact us at firstname.lastname@example.org or call 1-773-225-9442
How does Pre-ordering work?
Get early access to the item you want! Just select the item, click pre-order and continue with checkout as usual. You will receive an email when the item is ready to ship. Approximate dates of delivery are given for each item in the description. Read more information in our Pre-order section.
Please note: If you add any other items in your cart from our current collections they will not be shipped until the pre-ordered item is sent. If you want it to be sent sooner, we suggest you place a separate order.
If I'm not 100% satisfied with my product can I return it?
PrendaBella offers a full refund to the original form of payment if you are not satisfied with your product. Returns are accepted within 15 days of delivery. Item must be unused, with tags and original packaging and in its original condition. You are responsible for the cost of the return which will be deducted from your refund.
Can I exchange my order?
Yes, you can exchange within 15 days of delivery.
Is merchandise on sale returnable?
Merchandise marked on sale is considered as final sale and is non-returnable.
How do I process a return?
Go to Request a refund at the bottom navigation and fill out your email and order number. You will receive a shipping label and slip. Cost of return is the customer's responsibility and will be deducted from your refund. US mainland and US territories are charged $10 return shipping. Please note larger boxes such as for handbags shipped from US territories will be charged extra depending on the size of the item.
Can I cancel/change my order?
Yes! you can cancel or change your order up to 60 minutes after you have made it. Please contact us for assistance.
How do I contact you?
Please e-mail: email@example.com or call us at 1-773-225-9442.
Our Products and Ethical Fashion
We choose only designers that work closely and trade fairly with the artisans, many of them from minority communities, and also ensure respect for their culture and communities in the creation and manufacturing of the designs. You can be sure that your purchase is benefitting those communities by providing work and better living conditions.
Because of the handmade nature of our pieces you can expect to see the uniqueness of each artisan's hand and some variations of the finished product.
PrendaBella and Sustainability
Most of the products are sourced locally and are produced on demand in small quantities, thus reducing waste and environmental impact. All our packing materials are recyclable.
We are members of Universo Mola, an international movement of sustainable fashion in Latinoamérica.