Returns and Refund Policy

PrendaBella offers a full refund to the original form of payment if you are not satisfied with your product. Returns are accepted within 15 days of the date you received your order.  Due to the uniqueness of our pieces, we cannot guarantee availability of merchandise for exchanges.

To accept your return, the following conditions must apply:

  • Item must be unused and in its original condition and packaging.
  • You are responsible for the shipping cost associated to your return.
  • If 15 days have passed from the date you received your item, unfortunately we cannot offer a refund or exchange.
  • Items marked as FINAL SALE cannot be returned or exchanged.
  • If you want us to generate a return label to be sent to you, please contact us for instructions. The cost of the shipping label will be charged to your account.
  • Please contact us for instructions prior to making a return at prendabellaboutique@gmail.com.
  • We want to have satisfied customers and appreciate any feedback with your purchasing and return experience.

Please consider using a trackable shipping service or purchasing shipping insurance. We cannot be responsible for lost or damaged return shipments. 

Refunds will be processed within two days of receipt of accepted returns.

Please return all items to:

PrendaBella

360 E Randolph Street, Apt 3707

Chicago, IL 60601

 

PrendaBella, Sustainable Fashion from Latin America

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