PrendaBella offers free standard shipping within the contiguous United States delivered in 3 business days.
We now offer curbside pickup and free delivery within an 8 mile radius from our downtown Chicago location. Please contact us for information and to arrange a pickup at 1-773-225-9442.
We offer shipping to Alaska, Hawaii and US territories via USPS delivered in 3 business days at a flat rate of $10. Please note that the rate in these locations for larger boxes such as for handbags is higher and is calculated at checkout.
We are not offering international shipping at this time.
Order processing and shipment:
Please allow 1-2 days for your order to be processed for shipping. We strive to fulfill your orders as quickly as possible. Most orders are shipped the next business day (excluding weekends and holidays) after they are placed. You will receive an order confirmation email and shipment notification with tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
In the events that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item's condition. We address these on a case-by-case basis and will do our best to work towards a satisfactory solution.
If you have any questions regarding your order and shipping status, please contact us at email@example.com or call 1-773-225-9442.
Refunds, returns and exchanges
We accept returns up to 15 days after delivery if the item is unused, in its original condition with original packaging and tags attached. We will refund the full order amount minus the shipping costs for the return. Please go to our Returns and Refund Policy page for more information.