Dear Customers, please be advised that because of the current circumstances due to Covid-19 our hard working mail carriers are taking longer to deliver packages and there might be delays in the arrival of your order.
PrendaBella offers free standard shipping within the contiguous United States delivered in 3 business days.
We now offer curbside pickup and free delivery within an 8 mile radius from our downtown Chicago location. Please contact us for information and to arrange a pickup at 1-312-768-8876.
We offer shipping to Alaska, Hawaii and US territories via USPS delivered in 3 business days at a flat rate of $10.
Mexico delivered in 6-10 business days at a flat rate of $15.00
Canada delivered in 6-10 business days at a flat rate of $10.00
The rest of the world delivered 7-21 business days at a flat rate of $15.00
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. PrendaBella is not responsible for these charges if they are applied and are your responsibility as the customer.
Order processing and shipment:
Please allow 1-2 days for your order to be processed for shipping. We strive to fulfill your orders as quickly as possible. Most orders are shipped the next business day (excluding weekends and holidays) after they are placed. You will receive an order confirmation email and shipment notification with tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
In the events that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item's condition. We address these on a case-by-case basis but do our best to work towards a satisfactory solution.
If you have any questions regarding your order and shipping status, please contact us at email@example.com or call 1-312-768-8876.
Refunds, returns and exchanges
We accept returns up to 15 days after delivery if the item is unused, in its original condition with original packaging and tags attached, and we will refund the full order amount minus the shipping costs for the return. Please go to our Returns and Refund Policy page for information.